Mystery Shopping

Mystery shopping is a use of specially trained customers for anonymous assessment of customer service quality, work of staff, their honesty, examination to reveal the  merchandising standards performing, products and services quality.

TalentPool offers the following services for mystery shopping:

• Personal purchase in outlet
• Purchase/order via telephone
• Purchase/order via Internet
• Covert video/audio recording
• Purchase with refund

Mystery shopping brings the following advantages and opportunities for TalentPool clients:

• To evaluate customer service quality
• To reduce expenses due to decrease of workplace per additional marketing  employee
• To transfer expenses to service payments
• To use better practices and progressive experience of professional company
• To concentrate on key business issues and to increase efficiency of the company